Refund & Returns Policy

At GREY HAVEN LLC, we want you to be completely satisfied with your purchase. If you are not happy with your order, we are here to help.

1. 30-Day Return Policy

You have 30 days from the date you receive your item to request a return. To be eligible, your item must be in the same condition that you received it — unused, in its original packaging, and accompanied by proof of purchase.

2. Return Process

To start a return, please contact us at contact@greyhavenllc.shop. If your return is approved, we will provide instructions on how and where to send your package. Items returned without prior authorization will not be accepted.

3. Damaged or Incorrect Items

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or incorrect. We will evaluate the issue promptly and arrange a suitable resolution.

4. Refunds

Once we receive and inspect your return, we will notify you regarding approval of your refund. If approved, the refund will be processed to your original payment method (Visa, Mastercard, or PayPal) within 10 business days. Processing times may vary depending on your financial institution.